Refund policy

RETURNS

Items purchased online:

You have 28 days from receipt of your purchase to return any unwanted items.

As a small independent business, we request that you try and return unwanted or unsuitable items within 14 days,

This includes full price and sale items.

There is no need to contact us to notify or arrange a return.

All returns must be posted or brought back to the shop within the returns period, any returns outside of this time may not be accepted.

You can return using a courier of your choice, Royal Mail, DPD, Evri etc. 

Please return to:

Grays Boutique

325 Carlton Hill

Carlton

Nottingham

NG4 1JE

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, and in any original packaging. You’ll also need to include your receipt or proof of purchase.

When we have received your return we will submit the refund within 48 hours (Monday-Friday). Please note that you will only receive an automatic refund notification AFTER the refund has been processed, this can take 3-5 days.

As a small business we try to keep delivery costs as low as possible. At this time we are unable to offer a free returns service, the buyer would need to pay return postage.

You can always contact us for any return questions: graysboutiquenottingham@gmail.com

Our online returns policy is in line with the distance selling regulations.

Online exchanges:

The fastest way to ensure you get what you want is make a separate purchase for the new item and return the other for a refund.

As a small business we are unable to offer an exchange service or cover exchange postage costs, however this is something we will be working towards in the future. Please contact us if you have any queries about exchanges.

Online refunds:

Refunds are issued within 24 hours of receiving the item(s), and processed within the following 48 hours. If the refund is approved, you’ll be automatically refunded on your original payment method. Please note that you will only receive an automatic refund notification AFTER the refund has been processed, this can take 3-5 days. 

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If the returned items do not meet the requirements of the returns policy, we will contact you.

Items purchased in Store:

For items purchased in store there is a 14 day exchange or credit note policy.

We have a very fast turnover of stock, so we ask that any unsuitable items are returned to us as soon as possible.

For in store purchases, where there is an opportunity to try the products, we do not provide refunds, it is exchange or credit note only.

Sale items are non-returnable when purchased in store.

Please contact us if there is a problem with returns.

Faulty items can be returned for a full refund.

Click and Collect/Online:

Grays Boutique policy lasts 14 days from date of your order.

Exceptions:

Certain types of items cannot be returned for hygiene reasons.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards or vouchers.